CA traveler faces nightmare after flight canceled and airline denies refund

SAN FRANCISCO (KGO) — Flight cancellations have sadly been all too widespread this winter. 7 On Your Facet’s Michael Finney helped one such traveler.

Reggie Snowden loved his enterprise conferences in Guadalajara.

He had fun bonding with co-workers and fellow occasion planners.

He booked his flight through Expedia three months prematurely.

MORE: How one can get refunds for canceled flights

Seven weeks later, he acquired a discover that his return flight had been canceled.

Aeromexico supplied to maneuver up his departure 12 hours.

“They needed me to click on and settle for a flight again earlier, slightly after 7 a.m. within the morning, which suggests I’d have missed the final assembly,” stated Snowden.

He known as Expedia which referred him to Aeromexico, however he stated the airline supplied no affordable options.

So he went again to Expedia, which recommended he cancel his return flight and rebook on one other airline.

MORE: What are your rights in case your flight is delayed? Or lose your baggage?

He had insurance coverage and figured come what may, he’d get a refund for the canceled flight.

“And the flight insurance coverage firm, they had been no assist in any respect. I used to be asking them, ‘Why do I’ve flight insurance coverage?'” stated Snowden.

So he went forwards and backwards from Expedia to Aeromexico again to Expedia and once more to Aeromexico.

At one level, he acquired this electronic mail from Expedia telling him, “We needed to succeed in out to you and allow you to know that Delta Airways has taken over flight reserving from Expedia.”

“I known as Delta. I gave them the reference quantity, gave them every part. Delta had no thought what they had been speaking about,” Snowden stated.

MORE: SF lady rebooked on flight that did not exist after Delta Air cancellation

Operating out of choices, he turned to 7 On Your Facet and we reached out to Expedia.

The corporate advised us: “We recognize Mr. Snowden’s persistence as we labored with the airline to pursue his refund. We’re completely satisfied to substantiate the refund was processed, and to apologize for the delay. We’ve got added Expedia factors to Mr. Snowden’s account to make use of on a future reserving.”

Reggie is happy with the decision.

The occasion planner says his expertise will assist him serve his prospects higher.

“It makes me need to do my job even higher to ensure we’re at all times aiming to please our friends,” Snowden stated.

Check out extra tales and movies by Michael Finney and seven On Your Facet.

7OYS’s shopper hotline is a free shopper mediation service for these within the San Francisco Bay Space. We help people with consumer-related points; we can’t help on circumstances between companies, or circumstances involving household regulation, felony issues, landlord/tenant disputes, labor points, or medical points. Please overview our FAQ right here. As part of our course of in aiding you, it’s essential that we contact the corporate / company you might be writing about. If you don’t want us to contact them, please tell us straight away, as it should have an effect on our capacity to work in your case. Because of the excessive quantity of emails we obtain, please permit 3-5 enterprise days for a response.

For those who’re on the ABC7 Information app, click on right here to observe stay