2 academics missed their $4,000 honeymoon cruise after their flight was canceled and Southwest met them with ‘radio silence’

The Royal Caribbean Worldwide’s Explorer of the Seas.Thomas Layer/Related Press The academics from Wauwatosa, Wisconsin,…

2 academics missed their ,000 honeymoon cruise after their flight was canceled and Southwest met them with ‘radio silence’
2 academics missed their ,000 honeymoon cruise after their flight was canceled and Southwest met them with ‘radio silence’

The Royal Caribbean Worldwide’s Explorer of the Seas.Thomas Layer/Related Press

  • The academics from Wauwatosa, Wisconsin, have been amongst 1000’s to have Southwest flights canceled.

  • Marcus and Andrea Grasenick mentioned they missed their honeymoon cruise after a canceled flight.

  • Southwest canceled extra flights than some other airline after storms hit the US over Christmas.

Two academics from Wisconsin have been all set to take off for his or her dream honeymoon cruise the day after Christmas, however after Southwest Airways canceled 1000’s of flights, the couple discovered themselves again at residence the next day and down $4,000.

Marcus and Andrea Grasenick of Wauwatosa, Wisconsin, instructed the native outlet TMJ4 that they flew to Nashville on Monday, the place they waited for phrase on their connecting Southwest flight. After hours handed with out understanding whether or not the flight would depart, the airline instructed them it had been canceled and that employees couldn’t instantly retrieve and return their baggage to them.

They made it residence to Wisconsin a day later, with out their baggage, after flying residence on a distinct airline.

“I might see our baggage outdoors within the snow from contained in the airport,” Andrea Grasenick instructed Insider, including they thought-about renting a automotive and driving to Fort Lauderdale to try to catch the ship, however that they might’ve been “chopping it shut.”

Additionally they would’ve been lacking their baggage for the 11-day journey by means of the Western Caribbean, the place they have been set to go to Costa Rica, Panama, and Aruba, amongst different locations. Additionally they had plenty of actions deliberate, together with a rainforest stroll and a tour of the Panama Canal.

“That is the one break we’ve got in widespread, so we won’t even go a distinct time and make it up, as a result of that is the one one. That is the one shot we had,” Grasenick instructed TMJ4.

The couple, who obtained married in October, additionally mentioned they’d been met with “radio silence” from Southwest and that they might hesitate earlier than selecting the airline once more sooner or later.

Grasenick instructed Insider that as of Friday they’d acquired just one e-mail from Southwest, acknowledging they’d not but gotten their baggage. In keeping with the baggage trackers the couple had of their baggage, they have been nonetheless caught on the airport in Nashville.

Grasenick mentioned that though the corporate’s communication was missing, the person Southwest staff on the airport have been “superior” and understanding of their scenario: “Each one of many Southwest staff began crying once we instructed them it was our honeymoon.”

Now the couple is engaged on getting refunds from Southwest and Royal Caribbean for the $4,000 spent on the cruise. Grasenick mentioned they’d bought journey insurance coverage, and that the cruise line has indicated they need to be getting at the least a partial refund for the deliberate excursions and drink packages, however they have not seen any of it but.

“Finest case state of affairs we get again the cash we spent,” she mentioned. “However worst case state of affairs we won’t get something again.”

Grasenick mentioned even when they do get refunded, they can not get their time again or the missed alternative to take an extended journey with their buddies, who ended up making it onto the boat.

“You may’t put a worth on the reminiscences we’d’ve made and you may’t put a worth on how unhealthy they really feel that they made our honeymoon and we did not,” she mentioned. “It is simply been an enormous bummer and disappointment.”

The Grasenicks have been amongst 1000’s of People who skilled flight cancellations after Southwest had an operational meltdown this week. Hundreds of flights throughout airways have been canceled after extreme winter storms struck over Christmas weekend, however Southwest passengers noticed the worst of it.

Southwest canceled greater than 2,900 flights on Monday, accounting for round half of all canceled flights internationally that day. The cancellations accounted for 70% of Southwest’s complete journeys deliberate for that day, in response to FlightAware. The disruptions rippled by means of the journey business, inflicting rental-car shortages and better flight costs.

When reached for remark, a Southwest spokesperson directed Insider to their newest updates web page and famous that the corporate plans to return to regular operations on Friday. The spokesperson additionally mentioned Southwest clients can rebook journey, request a refund, and report lacking baggage by means of a travel-disruptions portal on their website.

Other travelers additionally reported lacking their cruise-ship departures after canceled flights. One cruise ship, the Carnival Celebration, even delayed its departure barely on Tuesday to offer some passengers extra time to make it, in response to the weblog Cruise Hive. Tons of of friends nonetheless missed the boat.

Have a information tip or a journey story to share? Contact this reporter at [email protected].

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